Shipping policy

Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:

Shipping Method Estimated Delivery Time
Standard (US) 3–7 business days
Expedited (US) 2–3 business days

Delivery delays can occasionally occur, especially during peak seasons or due to carrier issues.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Carriers
We primarily use USPS and UPS for domestic shipments.

Damages
RideOnTime is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If tracking information states the package was delivered and you have not received it, please contact the carrier directly.

Contact Us
If you have any questions about your order, please contact us at hello@rideontime.nyc