FAQ

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Refunds are issued to the original payment method.

Not yet. For now, we only ship within the United States, but international shipping is something we’re exploring for the future.

Currently, RideOnTime works only in New York City. We plan to expand to other cities. Let us know where you’d like to see it next!

All times come from the MTA’s official real-time feeds.

Not yet. Bus support is on our roadmap, and we plan to release it in a future update.

Yes! It has mounting holes on the back for easy wall installation (hardware is not included).

Yes. It comes with a 5V DC adapter included.

Yes! Press the small button on the back to cycle through 4 brightness levels.

No app required. You can configure RideOnTime from any phone, tablet, or computer via Wi-Fi.

Email us at hello@rideontime.nyc or use the contact form on our website. We’ll get back to you as quickly as possible.